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Electroglas offers a wide variety of service agreements to best meet your individual service requirements for optimal prober performance. The agreements shown below are an example of the service contracts we offer. Please contact us with any specific needs you may have.

  • Full Maintenance Agreements: This comprehensive plan provides all parts and labor coverage for Electroglas products.
  • Limited Maintenance Agreements: This plan allows for a predetermined number of service calls per year. Customers may use the calls for preventive maintenance, troubleshooting, operator training, or any miscellaneous issues relating to the product operation. (Sorry, not available in Europe).
  • Labor Only Agreements: The most popular plan for test floor support, this agreement places an Electroglas Field Engineer on-site for a predetermined length of time. On-site support can range from one day per week to 40 hours per week.
  • Off Hours Coverage Agreement: This plan provides access to local field service after work hours (defined as weekends and 5:00 p.m. to 8:00 a.m., Monday through Friday). An Electroglas Field Engineer will be available to discuss issues by telephone, followed by on-site resolution if necessary. (Sorry, not available in Europe).
  • Relocation Services Agreement: When you need to move your prober or your entire sort floor, this plan provides packing, moving and installation support to ensure a smooth and effortless transition. Electroglas will also evaluate a new site to make sure the appropriate facilities for optimal prober performance are available.

To request more information, please click here.